Refund Policy

1. Overview

We understand that plans can change. This policy outlines the conditions under which refunds may be issued for program fees paid to Gangtuwan International.

2. Cancellation Before Program Start

• 7+ days before start date: Full refund (100%) of the program fee.
• 3 to 6 days before start date: 50% refund of the program fee.
• Less than 3 days before start date: No refund will be issued.

3. Cancellation After Program Start

Once the program has commenced, no refunds will be issued for voluntary withdrawal. This applies to both Level 1 (Discovery) and Level 2 (Mastery) programs.

4. Program Cancellation by Gangtuwan International

In the rare event that we cancel a program batch due to insufficient enrolments or unforeseen circumstances, you will receive a full refund (100%) or the option to transfer your enrolment to the next available batch at no extra cost.

5. Level 2 Selection

Level 2 (Mastery Program) is offered by selection only based on Level 1 performance. If your child completes Level 1 but is not selected for Level 2, no refund is applicable for the Level 1 fee as the program was delivered in full.

6. How to Request a Refund

To request a refund, please:

• Email us at [email protected] with the subject line “Refund Request”.
• Include the child’s name, parent’s name, enrolment date, and reason for cancellation.
• Refund requests must be submitted in writing. Verbal requests will not be processed.

7. Refund Processing

• Approved refunds will be processed within 7 to 10 business days from the date of approval.
• Refunds will be credited to the original payment method used at the time of enrolment.

8. Non-Refundable Items

• Study materials or kits provided during the program
• Registration or processing fees, if any
• Fees for sessions already attended

9. Disputes

If you are not satisfied with a refund decision, you may escalate the matter by writing to [email protected]. We will review your case and respond within 5 business days.

10. Contact

For any questions about this Refund Policy, reach out at [email protected] or call +91 80912 16171.